Refund policy

1. Scope

Thuuki is a software product developed and operated by Công ty TNHH Công nghệ Tâm lý Nghe Bạn. Address: Số 44, Đường 249, Khu phố 12, Phường Tăng Nhơn Phú, Thành phố Hồ Chí Minh, Việt Nam · Tax ID: 0319253816

This Refund Policy applies to Thuuki subscription plans provided by Công ty TNHH Công nghệ Tâm lý Nghe Bạn, paid through the website via our payment partner Paddle. It does not apply to payments made through app stores (App Store, Google Play), as those follow the respective platform policies.

2. Free trial

If you are in a free trial period and have not been charged, you may cancel at any time without incurring a payment. In this case, no refund request is needed.

3. 14-day refund

For the first payment of a subscription plan, you may request a full refund within 14 days from the successful payment date, provided you have not abused the Service or violated the Terms of Service.

After 14 days from payment, we do not refund the unused portion of the current billing period. You may still cancel your subscription to avoid renewal in the next period.

4. Automatic renewal

Subscriptions renew automatically according to the billing cycle (monthly or yearly). Renewals after the first payment are generally not refundable, unless required by law or we decide otherwise in writing. You should cancel your subscription before the renewal date if you do not wish to continue.

5. How to request a refund

To request a refund, please send an email to support@thuuki.com with the following information:

• Thuuki account registration email
• Related workspace or company name
• Payment date and purchased plan
• Reason for refund request (optional but helps us process faster)

6. Processing time

Valid refund requests will be reviewed within 5–10 business days. Once approved, the refund will be processed through Paddle and may take an additional 5–14 business days to appear in your bank account or on your card, depending on your issuing bank.

7. Non-refundable cases

We may deny a refund request if:

• The request is submitted after the 14-day deadline (for the first payment).
• The account violates the Terms of Service or shows signs of Service abuse.
• A chargeback or payment dispute is already being processed through the bank.
• Payment was made through an app store (App Store / Google Play).

8. Canceling a subscription

You may cancel your subscription in workspace settings or by contacting support. After cancellation, you retain access to paid features until the end of the current billing period. Canceling a subscription does not automatically mean a refund for the paid period, unless the conditions in Section 3 are met.