Request account deletion

Instructions for deleting your account and data on Thuuki

Important notice

Account deletion is irreversible. All of your data will be permanently deleted. Please make sure you have backed up any important information before requesting account deletion.

Account deletion request process

1

Send a request email

Send an email to support@thuuki.com with the subject:

Account deletion request
2

Provide information

In your email, please include:

  • Your login email
  • Reason for deleting your account (optional)
3

Confirmation and processing

We will confirm your request and delete your account along with all related data within 30 days from the date we receive your request.

Data that will be deleted

When you request account deletion, the following data will be permanently deleted:

  • Personal information: Name, email, and account information
  • Tasks, projects, comments: All tasks, projects, and comments you created
  • Attachments: All attachments and images
  • Device tokens: Device information used to send push notifications

Data that may be retained

Some data may be retained to ensure security and legal compliance:

  • System logs: Retained for 30 days for security and troubleshooting purposes

Submit an account deletion request

If you have decided to delete your account, please send an email to our support address.

Send request email

Other options

Before deleting your account, you may consider:

  • Contact support to resolve the issues you are experiencing
  • Temporarily stop using your account instead of deleting it permanently
  • Export your data before deletion (contact support for guidance)